Your safety and peace of mind are important to us

Coronavirus (COVID-19) related updates

First and foremost, we send our best wishes for good health to you, your families and your loved ones. We know the Coronavirus situation is changing rapidly and want to make sure you stay informed. We are addressing the impact of the Coronavirus on the financial markets and interest rates, while continuing to provide our private banking and wealth management services without disruption.

If you have not yet enrolled in our digital banking services, we encourage you to do. Pay bills, deposit checks, access account information anytime, anywhere. 

A message from our Chairman & CEO and our President

March 20, 2020

To our valued clients,

The health, safety, and peace of mind of our employees and clients continue to be our highest priorities. Cambridge Trust is closely monitoring updates from the Centers for Disease Control (CDC), as well as federal, state, and local government agencies, and assessing the impact on markets and interest rates.


Trusted financial advice has never been more important. For more than 130 years, individuals, families and businesses have relied on Cambridge Trust to always act in their best interests. Today, the Coronavirus (COVID-19) is creating a lot of anxiety and financial concern. Please know that our private bankers, commercial lenders, client advisors and wealth management team remain accessible and ready to help with your personal needs.

Cambridge Trust is conservatively managed, and we are well prepared for a challenging economic environment. We will continue to keep you informed and updated on how Cambridge Trust is adapting in order to continue to serve your needs without disruption. For the latest information, including access to our drive-up windows, safety deposit boxes, and recent posts, please visit

We are here for you. And on behalf of everyone at the bank, we are grateful for the trust you have placed with us.

Denis K. Sheahan
Chairman & Chief Executive Officer
Mark D. Thompson

Wealth Management

The investment team is actively monitoring the markets and continues to operate smoothly in the challenging COVID-19 environment. As always, your Relationship Manager is available to answer any questions or concerns that you may have during this challenging time.

On Monday, March 16, our team of experts hosted a conference call where they shared their insights on the state of the current economy, equity and fixed income markets as well as reinforced Relationship Managers are available to address clients' questions and concerns.

Banking Office and Account Access

Effective Wednesday, March 25th. We currently offer a number of options to conduct your banking needs and to service your accounts. Although all Cambridge Trust banking lobbies remain closed to the general public, drive up windows will remain open Monday through Friday 10 am to 3 pm, and Saturday 9 am to 12 pm. The Daniel Street and South End offices will continue to be closed and serviced by the next closest office. For critical banking office needs, including access to safe deposit boxes, office employees will be available to assist clients by appointment only.


Cybersecurity Awareness

Unfortunately, during times of uncertainty, fraudsters often take advantage of the fears surrounding the event. Rest assured, that our technology is safe and you can connect remotely with confidence for your digital banking needs. However, there are some steps we can all take to protect ourselves from scams:

  • Pay attention to phishing emails. Make sure you read and recognize the emails or senders; be aware of what you are clicking on.
  • Ensure you keep your home WIFI networks password protected.
  • Limit work on confidential material in public spaces and secure physical computing assets.
  • Do not click or take action on SMS phishing messages
  • Call Cambridge Trust directly if you have any questions or concerns. Note: Cambridge Trust will not ask for your password over the phone.

Please see the Federal Trade Commission Website for specific coronavirus-related scam information.

Consumer and Commercial Lending

Cambridge Trust is working with our clients on a one-to-one basis to best support any disruption caused by the Coronavirus (COVID-19). If you need assistance during these uncertain times, please contact your Private Banker or Residential Mortgage Lender. If you are a commercial client, please reach out to your Commercial Lender who will assist you.


Financial Strength
and Stability

Cambridge Trust has a 130-year history of financial strength and stability. The Bank is conservatively managed, and we are well prepared for a challenging economic environment. Our balance sheet is safe and sound with excellent asset quality, strong capital levels and liquidity. Read More

We are here to help

If you or your business experiences a hardship during these uncertain times, please contact your local banking office, Client Advisor, Private Banker or our Client Resource Center at 617-441-1444 or 844-251-4244. More details

Additional Resources

We can’t stress enough the importance of following guidelines from the Centers for Disease Control and Prevention (CDC) about washing hands, avoiding person-to-person contact, keeping your hands away from your face, and limiting exposure to large groups of people. Please read and follow these guidelines to the best of your ability.